Icons Service desk

Service Desk

We deliver our frontline Service Desk within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). We provide a single point of contact to meet the communication needs of both end users and IT staff whilst meeting the KPI’s defined in a Service Level Agreement.

Agreed Service Deliverables will include:

  • Incident management
  • Problem management
  • Configuration management
  • Change management
  • Release management
  • Service-level management
  • Availability management
  • Capacity management
  • Financial management
  • IT service continuity management
  • Security management